Practitioner Terms of Service

1. About These Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("Practitioner" or "you") and Continuumco Ltd, a company registered in England and Wales (company number 15602004), with its registered office at 26 Charlwood Road, London, SW15 1PW ("Continuum", "we", "us", or "our").

Where you are signing up on behalf of a clinic, group practice, or other organisation, references to "Practitioner" include that organisation, and the individual completing registration warrants they have authority to bind that organisation to these Terms.

These Terms apply to your use of the Continuum software-as-a-service platform, including the practitioner dashboard, client-facing application, AI-assisted tools, and any related services we provide (together, the "Platform").

2. Definitions

In these Terms:

• "Client" means any individual whose data is added to the Platform by you as a practitioner.
• "Client App" means the mobile or web application made available to Clients through the Platform.
• "Subscription" means your monthly rolling subscription to access the Platform.
• "Trial Period" means any free access period granted by us prior to your first billing date.
• "Content" means any data, information, notes, or materials you upload, input, or generate through the Platform.
• "AI Features" means the artificial intelligence and machine learning tools incorporated into the Platform to assist with behavioural tracking, pattern recognition, and session support.

3. Eligibility and Account Registration

3.1 Who May Use the Platform

The Platform is intended for use by qualified and accredited practitioners in the fields of behavioural health, therapy, coaching, and allied disciplines. By registering, you confirm that:

• You hold relevant professional qualifications, accreditations, or registrations appropriate to your practice;
• You are practising in a private capacity and are not using the Platform in connection with NHS-commissioned or NHS-funded services;
• You are at least 18 years of age;
• You have the legal capacity to enter into these Terms.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at contact@continuum.ac if you become aware of any unauthorised use of your account.

4. NHS Restriction and Funding

IMPORTANT: You must not use the Platform in connection with any client who is receiving NHS-funded care or NHS-commissioned services of any kind. This restriction is absolute and applies regardless of the nature, setting, or funding arrangement of the NHS involvement.

4.1 Scope of Restriction

The Platform is not registered, approved, or certified for use within NHS care pathways, and has not been assessed under the NHS Digital Technology Assessment Criteria (DTAC) or any equivalent clinical safety framework. Accordingly, you must not:

• Add any client to the Platform who is currently receiving NHS-funded mental health, psychological, or behavioural health services;
• Use the Platform as part of any NHS-commissioned care pathway, referral pathway, or integrated care arrangement;
• Share any data generated by the Platform with NHS clinicians, NHS trusts, or NHS commissioners without our prior written consent;
• Represent to clients or third parties that the Platform has NHS approval, certification, or endorsement.

4.2 Insurer-Funded Private Care

Private care funded by a private medical insurer (for example AXA, Bupa, or Vitality) is permitted, provided it does not involve any NHS funding or commissioning. Where you use the Platform with insurer-funded clients, you remain responsible for meeting any data, clinical governance, or other requirements imposed by the relevant insurer.

4.3 Your Responsibility

It is your responsibility to screen clients appropriately before adding them to the Platform. We accept no liability for any breach of the NHS restriction arising from your failure to do so. Breach of this clause may result in immediate termination of your account.

5. Not a Clinical Service

The Platform is a practitioner productivity and client engagement tool. It is not a clinical service, medical device, or regulated health intervention. Specifically:

• The AI Features are designed to support practitioner workflow and client engagement between sessions. They do not constitute clinical diagnosis, clinical assessment, or clinical treatment of any kind.
• The Platform does not provide crisis support, emergency services, or out-of-hours clinical cover.
• Nothing generated by the Platform should be relied upon as a substitute for clinical judgement.

You remain wholly responsible for the clinical and professional decisions you make in relation to your clients. Your use of the Platform does not alter, reduce, or discharge your professional duties of care.

6. Practitioner Responsibilities

6.1 Client Onboarding

Before adding a client to the Platform, you must:

• Confirm that the client is at least 18 years of age;
• Obtain appropriate informed consent from the client for their data to be processed on the Platform, consistent with our Privacy Policy and your own professional obligations;
• Provide the client with access to the Client App Terms of Service and Privacy Policy;
• Satisfy yourself that the client is an appropriate candidate for the Platform, including that they do not fall within the NHS restriction at clause 4.

6.2 Safeguarding, Monitoring, and Crisis Protocols

The Platform is not monitored and does not flag risk. Continuum does not read, review, or respond to what clients enter, and will not alert you or anyone else to any risk, crisis, or safeguarding concern a client may express through it.

Anything a client enters will only come to your attention when you next review their activity. You must make sure your clients clearly understand that the Platform is not a crisis service and is not monitored. The Platform does not replace your safeguarding obligations or crisis response protocols. You must maintain your own procedures for managing client risk, including out-of-hours arrangements.

6.3 Accuracy of Information

You are responsible for the accuracy of any information you enter into the Platform relating to your clients. We are not liable for any consequences arising from inaccurate or incomplete data entry.

6.4 Supervision of Client Use

You are responsible for ensuring that your clients use the Client App appropriately and in accordance with the Client App Terms of Service. Any misuse of the Platform by a client for whom you are responsible is your responsibility. You agree to indemnify us against any claims, losses, or liabilities arising from your clients' use of the Platform under your account.

7. Subscription and Payment

7.1 Subscription Model

Access to the Platform is provided on a monthly rolling basis. Your Subscription begins on the date you first pay a subscription fee (or, where a Trial Period applies, on the date your Trial Period ends).

7.2 Trial Period

We may, at our discretion, grant you a free Trial Period before your first billing date. During the Trial Period:

• All features available under your intended subscription plan will be accessible;
• No payment will be taken until the Trial Period ends;
• You may cancel at any time during the Trial Period without charge by contacting us at contact@continuum.ac;
• If you do not cancel before the Trial Period ends, your Subscription will begin automatically, and your payment method will be charged.

7.3 Billing

Subscription fees are billed monthly in advance. Payment is taken automatically from your nominated payment method on the same date each month. We are not currently registered for VAT and do not charge VAT on our fees. If we become VAT registered, VAT will be added to our fees and we will notify you in advance.

7.4 Special Limited Offer

While we run our special limited offer, subscription fees are reduced by the percentage advertised on our pricing page. The offer has no fixed end date: it applies from the date you subscribe for as long as the offer runs, and we may end it at any time. When we do, your Subscription renews at the standard fee for your plan from your next billing date, and clause 7.5 applies to that change. The offer is applied automatically at checkout, requires no code, and cannot be combined with any other offer.

7.5 Price Changes

We will give you at least 30 days' written notice of any change to our subscription fees. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new fees.

7.6 Cancellation

You may cancel your Subscription at any time by contacting us at contact@continuum.ac or through your account settings. Cancellation takes effect at the end of your current monthly billing period. We do not offer refunds for partial months.

7.7 Interruption

We will use reasonable endeavours to keep the Platform available but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled or unscheduled maintenance, updates, or circumstances outside our control. We are not liable for any loss or inconvenience arising from such unavailability.

8. Intellectual Property

8.1 Our Rights

All intellectual property rights in the Platform, including its underlying software, AI models, design, and documentation, are owned by or licensed to Continuumco Ltd. Nothing in these Terms transfers any such rights to you.

8.2 Your Content

You retain ownership of all Content you upload or input to the Platform. By using the Platform, you grant us a limited, non-exclusive licence to process your Content for the purpose of providing the Platform to you and your clients, in accordance with our Privacy Policy. We do not currently use your Content, or your clients' data, to train our AI models. If we introduce any such use in future, it will be governed by our Privacy Policy and, where required, subject to consent.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Platform, we may use these freely without any obligation to you.

9. Data Protection

Both parties will comply with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Continuum is the data controller for personal data processed through the Platform, and our Privacy Policy explains how we process that data. You are separately responsible for complying with your own professional and data protection obligations in relation to the care you provide and any records you hold outside the Platform. We maintain data processing agreements with our sub-processors, who process personal data only on our instructions.

10. Confidentiality

Each party agrees to keep confidential all non-public information of the other party disclosed in connection with these Terms, and not to use such information for any purpose other than performing its obligations or exercising its rights under these Terms. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that is required to be disclosed by law.

11. Limitation of Liability

11.1 Our Liability

To the maximum extent permitted by law, our total liability to you under or in connection with these Terms (whether in contract, tort, or otherwise) shall not exceed the total subscription fees paid by you in the three months preceding the event giving rise to liability.

11.2 Excluded Losses

We shall not be liable (whether in contract, tort, or otherwise) for any:

• Loss of profits, revenue, or business;
• Loss of data or corruption of data;
• Loss of goodwill or reputation;
• Clinical outcomes or decisions made in reliance on the Platform;
• Indirect or consequential loss of any kind.

11.3 No Exclusion of Statutory Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

12. Suspension and Termination

12.1 Termination by You

You may terminate your Subscription at any time in accordance with clause 7.6.

12.2 Termination or Suspension by Us

We may suspend or terminate your access to the Platform with immediate effect if:

• You breach any material term of these Terms, including the NHS restriction at clause 4;
• We have reasonable grounds to believe your use of the Platform poses a risk to client safety;
• You fail to pay any subscription fees when due;
• You are in persistent breach of these Terms and have failed to remedy that breach within 14 days of written notice from us.

12.3 Effect of Termination

On termination of your Subscription for any reason, your access to the Platform will cease. You remain responsible for any fees outstanding at the date of termination. We will retain and delete your data in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. We will give you at least 15 days' notice of any material changes by email. Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of those changes. If you do not accept updated Terms, you must cancel your Subscription before they take effect.

14. General

14.1 Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between us in relation to the Platform and supersede all prior agreements, representations, and understandings.

14.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.4 No Waiver

Our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce it in the future.

14.5 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity or in connection with a merger, acquisition, or sale of our business.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Continuumco Ltd

26 Charlwood Road, London, SW15 1PW

contact@continuum.ac

www.continuum.ac